At Get Fluffy Steps, we want you to love your purchase. If for any reason you are not fully satisfied, our Return & Refund Policy makes it simple and stress-free.
Returns
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You may request a return within 14 days of receiving your order.
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To be eligible, items must be:
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Unworn, unused, and in the same condition as received.
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In the original packaging with tags attached.
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Certain items such as ear accessories (for hygiene reasons), final sale items, and gift cards are non-returnable.
Exchanges
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If you’d like a different size or color, you may request an exchange within 14 days.
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Exchanges are subject to product availability. If unavailable, a refund will be processed.
Refunds
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Once we receive and inspect your returned item, we’ll notify you by email.
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If approved, your refund will be issued to your original payment method within 7–10 business days.
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Shipping costs are non-refundable. If free shipping was applied, a standard shipping fee may be deducted from the refund.
Damaged or Incorrect Items
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If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
How to Start a Return
To initiate a return or exchange, please contact us at:
📧 [hamdo.hammash@gmail.com]
Include your order number, product name, and reason for return. Our team will provide you with the return instructions.
Late or Missing Refunds
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If you haven’t received your refund after 10 business days, first check your bank account again.
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Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at [hamdo.hammash@gmail.com].
Contact Us
For questions about our Return & Refund Policy, reach out at:
Get Fluffy Steps
📧 Email: [hamdo.hammash@gmail.com]